Cancellation & Rescheduling Policy

How advances, date changes, cancellations and refunds work for accommodation at Maya Stays.

Version 1.0 | Effective 5 October 2026

Advance payment

The 20% accommodation advance is non-refundable, but it may be transferred to new dates under the rescheduling terms below.

One date change is allowed per booking.
New dates must fall within 3 months of the original booking dates, subject to availability.
If the tariff for the new dates is higher, you pay the difference. If it is lower, there is no refund or adjustment; the original booking value applies.

When	What happens
7 or more days before check-in	The 20% advance is non-refundable. Any amount paid above the 20% advance is refunded.
Less than 7 days before check-in	The entire amount already paid is non-refundable.
No-show	The entire amount paid is non-refundable.
Early departure	Unused nights are non-refundable.
Same-day bookings	Paid 100% in advance and non-refundable for cancellation or no-show.

If we cannot host a confirmed booking, 100% of the accommodation payments received are refunded.

If we have not incurred any cost, the amount is refundable.
If part of the cost has already been incurred, we deduct the actual cost incurred and refund the balance.
If the full cost has been committed or incurred, the amount is non-refundable.

Safari permits follow the Wildlife Department's own cancellation rules, which are separate from this policy. See safari cancellation.

Approved refunds are normally returned to the original payment method within 7–10 working days.
If the original method repeatedly fails, we can refund to another bank account or UPI ID only after written confirmation from the primary guest's registered WhatsApp number.
A refund to a third party requires explicit written authorization from the primary guest, including the recipient's name, payment details and the refund amount. We send these details back to you and need your final written "Confirmed" before paying.
You are responsible for checking that the payment details you give us are correct.
Once a refund is completed, we send a WhatsApp confirmation with the booking reference, amount, date and transaction reference.

Version 1.0 | Effective 5 October 2026. Bookings are governed by the policy version accepted at the time of booking. Related: Terms & Conditions · Cancellation & Rescheduling · Privacy Policy · Property Rules