Privacy Policy

Who we are

Maya Stays is a brand of Maya Hospitality, which is responsible for your information. Contact: mayafarmstay@gmail.com, +91 63630 75984.

What we collect

• Enquiry information: name, phone/WhatsApp number, optional email, preferred stay, dates, number of adults and children, safari needs, special occasion details, your message and how you heard about us. If you arrive from a link with campaign tags (such as utm_source), we store those tags and the referring website to understand which channels work.
• Booking information: guest names and numbers, dates, rooms, tariff, payments, payment proofs (UPI or bank transfer screenshots or receipts), extras, refunds and the policy version you accepted, with its date and time.
• Identity documents: the primary guest's ID, uploaded only after availability is confirmed: Aadhaar front and back for Indian guests (masked Aadhaar accepted and encouraged), or the passport photo page for foreign guests. Other adults show their ID in person at check-in.
• Guest history and preferences: past enquiries and stays and non-sensitive preferences (such as vegetarian/Jain, less spicy, preferred gate, photography interest, room preference and earlier special requests), so we can serve returning guests better. We always reconfirm preferences with you.
• Operational records: arrival times, staff notes about your stay and, where relevant, factual records of damage, unpaid amounts or serious incidents.
• Tipeshwar interest list: name, mobile number and your consent.

We don't collect IP addresses or device information to record your acceptance of our policies.

Why we use it

• To answer enquiries, check availability, make and manage bookings, verify ID as required for guest registration, and process payments and refunds.
• To arrange services you ask for, such as safaris, naturalists, transfers and celebrations.
• To keep guests, staff and property safe, and to meet legal and record-keeping obligations.
• To send booking messages on WhatsApp, phone or email, and, after your stay, one Google review request and at most one reminder. Discounts or benefits are never conditional on leaving a review.
• To send offers and opening updates only if you have opted in (for example, on the Tipeshwar · Sunna Gate interest form).

Where it is stored and who can see it

• Enquiries and bookings are stored in our private operations system, hosted on Netlify (website hosting, database and file storage). Enquiries are also copied to a private Google Sheet, shared only with authorized Maya Hospitality staff, for follow-up. ID documents are never placed in Google Sheets.
• ID documents and payment proofs are kept in private, access-restricted cloud storage. They are never available at a public web address, and only Owners and Authorized Managers can open them after signing in with two-factor authentication. Operations staff cannot access ID documents or detailed payment amounts.
• Every staff member has an individual login, and access to records is logged.
• When you message us on WhatsApp or email us, those services process your messages under their own privacy policies. Our website loads fonts from Google Fonts, which receives standard connection information such as your IP address. Third-party travel partners receive only the details needed to arrange a transfer you request.
• We don't sell your information.

How long we keep it

We keep enquiry, booking and payment records for as long as needed for our business, legal, tax and security obligations. Cancelled and lost enquiries are kept as business records. ID copies are currently retained without a fixed deletion date for guest-registration, security and legal purposes. You can ask us to review or delete your ID copy, and we'll do so unless we are required to keep it.

Marketing and opting out

We only send promotional messages if you have agreed to receive them. You can opt out at any time by replying STOP on WhatsApp, or by contacting us. Booking-related messages are not promotional.

Security

We use encrypted connections (HTTPS), private storage, encryption of ID documents and payment proofs, individual staff accounts, mandatory two-factor authentication for Owners and Authorized Managers, role-based access and audit logs. No system is perfectly secure, but we work to protect your information and will act promptly on any concern.

Your choices and rights

You can ask to see, correct or delete your information, or withdraw consent for marketing, by contacting mayafarmstay@gmail.com or +91 63630 75984. We will respond in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023, as it applies.

Changes

We may update this policy. The version and effective date are shown at the top of this page.

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Version 1.0 | Effective 5 October 2026. Bookings are governed by the policy version accepted at the time of booking. Related: Terms & Conditions · Cancellation & Rescheduling · Privacy Policy · Property Rules

Questions about these policies: mayafarmstay@gmail.com · +91 63630 75984