Terms & Conditions

1. About us

Maya Stays is a brand of Maya Hospitality. Our operational properties are Maya Stays – Nandai · Mathani Gate (Kaleshwar, Parva Road, Ghatanji, Yavatmal, Maharashtra – 445306, India) and Maya Stays – Bhavankhori · Kodori Gate (Near Bhavankhori Gate (formerly Kodori Gate), Tipeshwar Wildlife Sanctuary, Rudha, Maharashtra – 445305, India).

2. Reservations

• A confirmed reservation is required before arrival. Walk-in guests without a confirmed reservation are not accepted.
• Same-day bookings may be accepted if rooms are available, but must be confirmed before arrival and require 100% advance payment. Confirmed same-day bookings are non-refundable for cancellation or no-show.
• An enquiry does not reserve a room. Once we confirm availability and you choose to proceed, we create a booking reference (for example MAYA-ND-2026-00001), which is also your booking confirmation number.
• The room is then held for 1 hour while the primary guest uploads their ID through our secure link. After the ID is approved, the 20% advance must be paid within 1 hour. If either hold expires, please contact us to reconfirm availability before proceeding.
• A booking is confirmed only when we have verified the ID and payment and sent you a booking confirmation.

3. Tariff

• Adults (age 15+): ₹3,500 per person, per night, inclusive of applicable taxes, including breakfast, lunch, dinner, one high tea and 2 water bottles per room per day.
• Minimum room billing: ₹7,000 per room, per night (equal to 2 adults), including when a room is occupied by one adult or one adult with a child.
• Children below 8: complimentary, including meals and an extra mattress when required. Children aged 8–14: ₹1,000 per child, per night, including meals, extra mattress and taxes.
• Extra food, snacks, tea, coffee and packaged water beyond the package, decorations, naturalist-guide, Gypsy pick-up/drop, driver accommodation and other approved extras are charged separately.
• Safari permits and charges are not included and follow Wildlife Department rules and pricing.

4. Payment

• Standard bookings: 20% advance to confirm; the remaining 80% is payable at check-out.
• Accepted methods: UPI, bank transfer and cash. Card payments are not available.
• Payment proof is required for UPI or bank transfers and may be submitted through our website link or on WhatsApp. Payments are confirmed only after manual verification by an Owner or Authorized Manager.
• All final charges are summarised in a Final Payment Summary at check-out.

5. Guests and identification

• The primary guest must be at least 21 years old and accepts these terms on behalf of all registered guests, holding overall responsibility for them.
• Guests under 18 cannot stay alone and must be accompanied by a parent, guardian or responsible adult aged 21+.
• All guests must be declared at booking. Only registered staying guests are permitted on the property; outside visitors are not permitted.
• Additional guests arriving later may be accepted only if capacity permits, management approves, applicable charges are paid and valid ID is provided.
• All adult guests must show valid ID at check-in: Aadhaar for Indian adults, a valid passport for foreign guests. Aadhaar is accepted as age proof for children.
• Only the primary guest uploads ID online, after availability is confirmed. Masked Aadhaar is accepted and encouraged.
• Unmarried adult couples are welcome with valid IDs and prior management approval.

6. Safari services

Safari-booking assistance is complimentary for staying guests. Safari permits, availability, timings, capacity, charges and cancellations are governed by the Wildlife Department and may change. Maya Stays cannot guarantee safari availability or wildlife sightings. Arranging a safari at another gate does not include travel between gates. Third-party transfers are provided and charged by our travel partners.

7. Damage and loss

• There is no standard security deposit.
• If damage or loss occurs, the guest pays the actual repair or replacement cost as assessed by management. We will share the relevant evidence (such as photos, description, date and estimates or bills) and the cost with the primary guest before requesting payment, and set a payment deadline case by case.
• Unpaid amounts are recorded as an outstanding balance, and future bookings cannot be confirmed until it is cleared. Disputed charges are reviewed by an Owner or Authorized Manager.

8. Valuables and lost property

• Each room has an in-room secure locker/safe. Guests remain responsible for safeguarding their own valuables, including cash, jewellery, cameras, lenses, laptops and phones. Maya Stays is not responsible for loss of or damage to personal belongings, subject to applicable law.
• Items left behind are stored safely and kept for up to 30 days while we try to contact you. Courier or shipping costs are paid by the guest.

9. Conduct

• Illegal activities are strictly prohibited, including illegal drugs or narcotics and unauthorized weapons. Management may contact the authorities where required.
• We may ask a guest to leave without refund for serious aggressive, abusive or dangerous behaviour, intentional property damage, repeated serious disturbance or major policy violations.
• Guests must follow our Property Rules.

10. Cancellation, rescheduling and refunds

See our Cancellation & Rescheduling Policy.

11. Communication

We communicate about bookings by WhatsApp, phone and email. Our booking and enquiry hours are 9:00 AM – 9:00 PM; messages received after 9:00 PM may be answered from 9:00 AM the following day.

12. Policy versions

Before paying, the primary guest confirms they have read and agree to these Terms & Conditions, the Cancellation & Rescheduling Policy, the Privacy Policy and the Property Rules. We record the policy version and the time of acceptance with the booking reference. Later policy updates do not change the terms of existing bookings.

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Version 1.0 | Effective 5 October 2026. Bookings are governed by the policy version accepted at the time of booking. Related: Terms & Conditions · Cancellation & Rescheduling · Privacy Policy · Property Rules

Questions about these policies: mayafarmstay@gmail.com · +91 63630 75984